Services – Willboag LTD

Supported Living, Domiciliary Care, and Specialist Interventions

Willboag delivers a comprehensive range of Supported Living, Domiciliary Care, and Specialist Intervention services, designed to meet the needs of children, young people, and adults with complex and evolving support requirements. Our approach aligns with national legislation, local authority commissioning frameworks, and best practice guidance, including person-centred planning, positive risk-taking, and outcomes-based care.

Supported Living Services

We provide tenancy-based supported living for individuals aged 18–25 and adults 18+, enabling people to live in their own homes with the right level of support to promote independence, stability, and wellbeing.

Service variations include:

24/7 on-site support, waking night support, or visiting support
Individual placements or small shared living arrangements
Transition-focused supported living for young people moving from children’s services
Step-down and move-on accommodation pathways
Short-term, respite, emergency, and stabilisation placements
Block packages and bespoke individual support models

Key features:

Person-centred care and support plans
⁠Positive Behaviour Support (PBS) and trauma-informed approaches
Support with daily living, tenancy management, budgeting, and life skills
Community access, education, training, and employment support
Integration with health, social care, and housing partners
Assistive technology and digital care solutions where appropriate

Supported living is delivered independently from housing provision, in line with regulatory expectations, while working in partnership with landlords and local authorities to ensure safe, high-quality accommodation

Domiciliary (Home) Care

Our domiciliary care services support individuals to remain safely and confidently in their own homes, families’ homes, or supported accommodation.

Service variations include:

Short visits, long visits, and 24-hour care packages
One-to-one or 2:1 support for complex needs
Planned, emergency, and crisis-response care
Transition support from residential or hospital settings
Direct Payment and commissioned care packages

Support includes:

Personal care and hygiene
Medication prompting and administration (where assessed)
Nutrition, meal preparation, and healthy routines
Emotional support and companionship
Support with appointments, community access, and daily activities
Support for carers and families

Children & Young People

Complex Needs Support

We provide specialist support for children and young people, including those transitioning into adulthood, with a strong focus on safety, development, and stability.

We support individuals with:

Autism, ADHD, learning disabilities, and neurodiversity
Behaviours of concern, including self-injury, aggression, absconding, and emotional dysregulation
Trauma histories and attachment-related needs
Needs requiring PBS, structured routines, or enhanced staffing (including 2:1)

Service elements include:

⁠Supported and short-break accommodation with sensory-informed environments
Emotional, behavioural, and social development support
Education support, attendance, and transition planning
Family support and respite
Multi-agency working with education, health, and social care

Adult Social Care

We support adults with a wide range of needs to live safe, meaningful, and independent lives.

Support includes:

Learning disabilities, mental health needs, physical and sensory impairments
Personal care, continence support, and medication management
Emotional and psychological support
Community participation and social inclusion
Education, volunteering, and employment pathways
Support for people with dual diagnoses and complex needs

Our adult services are outcomes-focused and aligned with the Care Act 2014 and local authority outcome frameworks

Respite & Short Break Services

We offer planned and emergency respite to support individuals, families, and carers.

Available as:

In-home respite
Short breaks within supported accommodation
Fixed-term and emergency placements
Step-down or stabilisation support following crisis or placement breakdown

Structured routines, continuity of care, and familiar staffing are maintained wherever possible to reduce anxiety and promote positive experiences.

Specialist Transport Services

Delivered Via Willboag Logistics Ltd

Our specialist transport service ensures safe, reliable, and dignified travel for individuals with complex needs.

Includes:

School, college, respite, hospital, and community transport
Safe, escorted journeys for individuals with high-risk behaviours
Staff trained in behaviour management, communication, and safeguarding
Consistent transport routines to reduce distress and risk
Flexible, responsive transport aligned with care plans

Companionship & Older People’s Support

We provide companionship and practical support for older adults and individuals at risk of isolation.

Support includes:

One-to-one emotional and social support
Community engagement and meaningful activity
Domestic assistance
Live-in care options where appropriate
⁠Support to maintain independence, dignity, and well-being