Personal Care

Personal Care refers to any help with dressing, bathing or showering, brushing, washing or cutting of hair, trimming of nails, and removal of unwanted hair.

At Willboag, our personal care service is designed to support customers to remain as independent as possible. Our staff work professionally to promote customers’ independence wherever possible. We take our responsibility to ensure that people we support  bathe and shower as safely as possible in their own homes seriously. We clearly identify individual’s needs in their Care Plan to ensure they are met appropriately.

We give customers all the possible help to maintain their independence in self-care and personal hygiene. We respect customers right to dignity and privacy. In situation where a customer has been assessed to lack capacity to consent to support with personal hygiene, decisions will be made and actions taken in accordance with the Mental Capacity Act 2005.

Domiciliary Care

Willboag Ltd. offers unparalleled personalised home care solutions that are delivered by experienced, skilled and friendly personnel who keep you on their forefront. We offer 24 hours home care staff, 365 days a year that range from assisted living on an ongoing basis or temporary home care assistance to provide quality and reliable care for you or your loved ones. Our home care or domiciliary care solutions can be crafted to your needs, ensuring you compromise on nothing.

Learning Disability Care

Learning Disability is a long-term health condition that affects the way a person learns new things. Persons living with Learning Disability may find difficulties understanding information and how they communicate. Thus, they may find it difficult to understand new or complex information, learning new skills and coping on their own. In the United Kingdom it is estimated that about 1.5 million people have a Learning Disability. Around 350000 people are believed to have a Severe Learning Disability.

How we can support you (Learning Disability Customers):

We will work with other professionals who support you and your carers/family to ensure that you receive the support and care you need and prefer. You can expect to be supported and cared for by trained, knowledgeable members of staff.

We will support you through referral for assessment, which would include referral to your GP, and for an assessment of need under the Care Act 2014.

We are aware of different local pathways for customers diagnosed with Learning Disability and will follow them to ensure your care meets local standards.

We will offer information in a format that is easily accessible and understandable to help you make your own decisions.

If we assess that you can benefit from access to a trained advocate, we will share information that helps you make a choice with you.

We may offer information on self-help or support groups or one-to-one support, and provide support to you where required, so that you can access this support.

We may assess the physical environment where you are cared for in terms of personal space, lighting and noise in relation to any impact on you or your loved one and make appropriate changes where practicable.

We will be alert to any issues of physical health, lack of physical activity, or changes in eating and drinking and report these to your GP if there are concerns.

We will maintain awareness of difficulties regarding social interaction and offer support, where appropriate, in making or supporting friendships and relationships.

We will be respectful when offering care and support;

We will take time to build trusting relationship with you and you loved ones;

We will work at your own pace and understanding

Supported Living

Our supported living service provides a good option for some customers. We offer flexibility and value for money for you and your loved one.
You will be supported in your own home by qualified staff to motivate and encourage you to get out of bed and go out to college or work, and carry out simple tasks such as shopping, housework and repairs, and provide support with administrative tasks or personal care, depending on your need.

Our Supported living scheme provides support to people with:

• Learning Disability
• Mental Health
• Autism
• Complex needs
• Severe physical disabilities
• Dementia
• Complex needs
• Sensory Loss

Companionship and personal assistance

Willboag believes that a person’s motivation for living comes from the people around him/her. Our trained and experienced carers will assist to improve your mental and emotional wellbeing. Our home care service focuses on building a meaningful relationship that encourages you to socialise, be happy, and independent.

We will support by:

• Helping you to develop new skills and maintain existing ones
• Playing social games with you
• Going to the theatre, cinema or social clubs together
• Walking the dog together
• Accompanying you on travels
• Running errands

Elderly care

There really is no place like home. Our elderly care service will give you all the support you need to stay in your own home. Our dedicated team of care workers will provide a range of services tailored to you needs, from simple assistance around the home to intimate care like help with bathing to medicinal assistance.

Live-in Care

Willboag Live-in care option provides customers with 24/7 support and care, in the comfort of their own home. We will match you with a well-trained and compassionate carer who shares your interests and has the relevant experience to care for your needs, to guarantee that you are happy, healthy and maximising your independence. At Willboag, we provide a comprehensive and transparent Live-in care service, which beats all expectations. We can arrange on-demand visits from GPs and nurses, as well as transport and over-the-counter medication delivery. You will have everything you need to help you reclaim your independence and enjoy the life that you deserve.

Respite Care

Your loved one can go the extra mile to ensure that you are getting everything you need to continue enjoying your life at home. With such high level of dedication and support, it is important that they take regular breaks to regain their strength. At Willboag, we offer the chance for anyone caring for a loved one to step back and recuperate without disturbing established routines.

Dementia Care

Dementia describes a set of symptoms that may include memory loss and difficulties with thinking, problem solving or language. These changes are often small to start with, but for someone with dementia they have become severe enough to affect daily life. A person with dementia may also experience changes in their mood or behaviour.

Dementia is caused when the brain is damaged by diseases, such as Alzheimer’s disease or a series of strokes. Alzheimer’s disease is the most common cause of dementia, but not the only one. The specific symptoms that someone with dementia experiences will depend on the parts of the brain that are damaged and the disease that is causing the dementia.

How we can support you (Dementia Customers):

Our objectives:

Our Dementia care package is aimed at:

• Delivering care and support to Customers by trained, competent, compassionate and
• knowledgeable staff.
• Support the national agenda to improve awareness, support earlier diagnosis and intervention
• and provide a higher quality of Care for people with dementia.
• Improve the Customer’s dementia journey and providing a dementia-friendly environment.
• Ensuring that Willboag Ltd supports Customers and their families, friends and carers.
• Raising the standards of Care and promote meaningful activity provision.

Principles:

We will work in line with national guidelines to ensure that all staff deliver their roles with the following principles in mind:

• Maintaining the human value of people with dementia, regardless of condition, age or
• cognitive ability
• Treating Customers as individuals
• Seeing the Customer’s perspective
• Sustaining and promoting relationships and interactions in order to enhance wellbeing
• Supporting carers and families and enhancing their relationships with the Customer

Our Model:

Relationship Based Care:

Relationship-Based Care (RBC) is a model of delivering healthcare that has transformed the practice of nursing by returning to basic purpose: caring for and connecting with all other human beings. Therefore, this is not just about meeting the holistic needs of the Customer but taking into account their families loved ones and friends.

Support we provide will be holistic and cover physical, emotional, spiritual and cultural care needs.

• A full life history will be completed to ensure that staff can:
• Build a better understanding of who you are
• Identify what and who is important to you
• Have a foundation to build meaningful conversations and social stimulation from
• Empower you in relation to health and wellbeing
• We will involve you as much as possible in building your life history and this can be captured over a period of time as we get to know you better. Families and loved ones also play a valuable part in the production of the life history and we will ensure that they are involved.

Advanced Care Planning and Legal Powers

Where possible, we will support you to consider completing:

• An advance Care Plan in readiness for when your dementia journey progresses and you may
• be unable to share your views, wishes and beliefs about the future.
• A Lasting Power of Attorney (a legal document that allows people to state in writing who they
• want to make certain decisions for them if they cannot make them for themselves, including
• decisions about personal health and welfare).
• A Preferred Place of Care (which allows people to record decisions about future care choices
• and the place where the person would like to die).
• For Customers who do not have any of the above in place and who do not have the capacity to be involved, a multidisciplinary approach may be taken to complete a version in their best interest. Consideration will be given to the use of an advocate.

Medication

We will work with you and your GP in relation to ensuring that medications are reviewed at least every 6 months or sooner if new medications are introduced.

We will monitor for any side effects of new medication introduced to help manage the dementia and act upon any concerns in a timely manner by discussing with your GP.

Where antipsychotics are prescribed, we will work with your GP to aim to keep them in use for short periods only.

Transfers and Discharges

We recognise that any change in environment is known to disrupt Customers with dementia and can escalate symptoms. Here at Willboag, we make every effort to meet the changing needs of our dementia Customers.

We will provide timely, appropriate access to existing and new support services and healthcare professionals will be provided as a means of managing changes to health for as long as possible. Where it is deemed that a hospital transfer is necessary, we will provide the following:

Details of the current Care Plan

A copy of the medication administration records

Where applicable, copies of any high-risk behaviour assessments and management plans, etc..

Support for Carers

Our staff are trained to support you and your caregivers, family and friend in the following ways:

• Taking the time to listen to concerns and fears
• Providing information and support
• Signposting to other professionals, so that carers can be offered an assessment of their own
• needs
• Ensuring that they feel involved in the ongoing care and support of the Customer

Our specialist care services include

• Autism care
• Dementia Care
• Learning disabilities Care
• Mental Health Care
• Personal care
• Physical Disabilities Care
• Sensory Impairments Care

Our services are designed to suite both young and adult customers.