Website Willboag Ltd Willboag Ltd
JOB DESCRIPTION – Deputy Manager
This description providers the reader with an over view of the post, the key responsibilities and the context within which the post is offered. It is not intended to be an exhaustive statement of Terms and Conditions within Willboag
Post Details
Job Title: Deputy Manager
Hours: 40 hours per week
Salary: £30,000 – £32000per annum (Plus On-Call as required)
Report to: Registered Manager
The Job
The Deputy Manager will provide management and leadership to a team of Senior Support Workers and Support Practitioners. They will be responsible for ensuring all current and newly referred individuals are properly assessed and that high quality, person-centred support is provided for all supported individuals. They will ensure support teams have the skills and competences required and will provide a developmental focus for practice. The Deputy Manager will ensure that all regulatory and contractual standards are met and exceeded.
They will be responsible for ensuring good communication channels are established and maintained to facilitate new referrals and joint working.
The Deputy Manager will be responsible for managing staff and delegated budgets in accordance with Willboag Policies and Procedures.
Key to the job is adopting a proactive approach to achieving a positive, engaging, promotional and relationship building role with Local Authorities and all other stakeholders
Key Responsibilities
Manage and co-ordinate day-to-day activities within the service.
- Ensure that all services are delivered within the framework of Willboag core values and in line with Willboag Policies and
- Ensure that services are of a standard which meet and exceed standards set by regulatory bodies, including the National Care Standards, NICE standards, NMC guidelines, CQC guidelines, and contractual
- Deploy staff in a way which maximises cost efficiency whilst meeting the demands of the people we
- Undertake administrative tasks as required e.g. in relation to staff records, management returns and maintaining records, as
- Monitor all financial matters relating to the service in accordance with finance policies and procedures. Contribute to the management of the budget for the area and take corrective action, where
- Liaise with external professionals, individuals and families as required to ensure that the needs of the people supported are reviewed regularly and plans developed so that we continue to meet their
- Ensure that effective referral protocols and practices are in place to enable speedy and positive responses are provided to meet new
Ensure good practice within services.
- Ensure that appropriate person-centred support arrangements are in place for each individual supported and reviewed, as per
- Implement and monitor quality assurance strategies and documents, actively promoting a culture of continuous
- Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and
- Provide coaching and mentoring to
- Ensure health and safety requirements are met within services and comply with Health & Safety
- Plan and implement service development along with the Registered Manager.
Management of teams and individuals
- Contribute to the recruitment, appointment and induction of staff through effective use of Willboag Safer Recruitment
- Manage and support staff in line with Willboag Policies and Procedures, including supervision, absence management, disciplinary and grievance issues.
- Promote and support effective team working through good communication and regular team
- Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development
- Participate in the delivery of training as agreed by the Registered Manager and Learning & Development
- Effectively identify and contribute to learning and development activities including meeting organisational targets for NVQ
To establish and maintain effective communication
- Develop and maintain effective communication systems within the
- Ensure regular team meetings are
- Ensure regular planning and reviews are carried out for all individuals supported.
- Ensure effective representation and joint working with key agencies, families and individuals.
- Establish and maintain processes for facilitating new referrals.
- Promote the organisation in a positive manner
Additional Duties
- Participate in the On-Call
- Work flexibly to meet the needs of the service, carrying out shifts if necessary.
- Deputise for the Registered Manager, as
- Undertake additional activities such as attendance at conferences and involvement in project groups to further individual and organisational development.
- To undertake other reasonable duties within your professional capabilities
PERSON SPECIFICATION – DEPUTY MANAGER
| ATTRIBUTES | ESSENTIAL | DESIRABLE |
| Education, Qualifications and Training | Hold Level 3 or 4 Diploma in Health & Social Care or equivalent
Hold or working towards Level 5 Diploma in Health & Social Care or equivalent Or 2 years proven experience in a relevant specialist service Full Driving Licence |
Degree level in Management or Health and Social Care management
A Social Work, Occupational Therapy, Qualification |
| Experience | Minimum two years management experience in social care
Experience of supervising staff and co-ordinating support provision. |
Working with people who display challenging behaviour.
Experience of working with Mental Health clients Experience of working with other agency’s staff. |
| Knowledge | An insight into medical, social conditions and interventions relevant to the service user group
Knowledge of quality monitoring and assurance measures, Positive Behavioural Management, Functional Analysis. An understanding of health and safety matters relevant to the Health and Social Care arena and the associated reporting systems Knowledge of Health and Social Care Act 2008 Understanding of CQC guideline and KLOE Mental health awareness Data Protection Act 1998 Comprehensive knowledge of MCA/DoLs |
GDPR knowledge
Knowledge of employment law |
| Skills | Effective listening, verbal and written communication skills
Ability to articulate oneself Effective leadership and motivational skills Ability to supervise and delegate work effectively |
| Effective organisational skills as demonstrated by achievement of deadlines, priority setting, maintenance of accurate records/care plans etc
Ability to plan rotas/shift patterns in line with the needs of the service Effective working whilst under pressure, maintaining control and confidence Ability to manage and record service users’ monies Excellent problem-solving skills, with the ability to resolve conflict using own judgement Ability to present clear written reports and guidelines where necessary |
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| Qualities/Abilities | Ability to empathise with people from all backgrounds
Ability to provide sound practical judgements for the care of service users Ability to build friendly and supportive relationships with service users and their relatives and friends Ability to plan and assist service users in gaining access to services, the community and vocational facilities Monitoring and implementation of standards of good practice Ability to work on own initiative, part of a team and be self-motivated Willingness to be flexible and adaptable to change Ability to identify and meet own personal development and provide development opportunities for staff Proven ability to carry out difficult conversations with people, adapting style and approach as necessary |
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| I hereby accept the terms as stated on the Deputy Manager job description
Printed Name ………………………………………………………………………………………. Signature ……………………………………………………………………………………………… Date …………………………………………………………………………………………………….. |
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To apply for this job email your details to hr@willboag.co.uk.
